Responsible Gambling at Roby Casino

Playing safer starts with tools you control, not warnings you ignore

Roby Casino is built for entertainment first, and that means giving every player a genuine say in how their time and money are spent here. We don't hide the safer-gambling controls behind a support ticket or bury them in a settings menu nobody finds. They sit in your account, ready to use the moment you decide a session needs a boundary.

This page explains what each tool actually does, how to switch it on, what happens once a limit is set, and where to turn if pokies stop feeling like fun. None of this is a lecture. It's the practical detail we'd want if we were sitting where you are, deciding whether tonight's deposit is the right one.

Everything below assumes you're 18 or older, since that's the minimum age to hold an account with us and the minimum age for any form of online wagering in Australia. If you're not there yet, none of these tools apply to you and you shouldn't be reading this as a how-to for later.

Deposit limits, loss limits, session timers and reality checks explained

Rather than describe each control in a wall of text, here's what's actually available and the mechanics of turning it on. Use this table as a quick reference before you go looking through your account settings.

Increasing a limit is deliberately slower than lowering one. Reducing a deposit or loss limit takes effect straight away, while raising it involves a cooling-off period before the higher figure applies. That gap is intentional, and it's one of the few frictions on the site we'd defend without hesitation.

Setting a limit takes a few minutes and stays until you change it

If you've never set one before, the process is short. Here's the practical sequence:

1. Log in to your Roby Casino account and open your account settings.
2. Find the responsible gambling or limits section within those settings.
3. Choose which control you want first: deposit limit, loss limit or session timer.
4. Enter a daily, weekly or monthly figure that reflects what you can genuinely afford to lose.
5. Confirm the change. Lower limits apply immediately; raising a limit later involves a short waiting period.
6. Review the figure every few weeks and adjust downward if your circumstances change.

A sensible starting point is to set the limit before your first deposit rather than after a big win or a rough night. Numbers chosen in the moment tend to be shaped by that moment, not by your actual budget.

You don't need to justify the figure to anyone. There's no minimum, and there's no penalty for setting it conservatively and adjusting up slowly if it turns out to be too tight.

Self-exclusion closes your account for a period you choose

Self-exclusion is a firmer step than a limit. Instead of capping spend or time, it removes your ability to log in and play at all, for a duration you nominate when you request it.

How the request works

You can raise a self-exclusion request through your account settings or by contacting support directly and asking for it in writing. Once confirmed, the account is closed for play for the agreed period, and marketing contact stops as part of the same request.

What happens to your balance

Any funds sitting in your account at the time of exclusion remain yours. Withdrawal requests are still processed under the usual verification steps, since closing the account for play doesn't waive the standard checks on where a payout goes.

Reversing it early

Self-exclusion is meant to hold for the period you set. Treat the timeframe you choose as a genuine commitment rather than a placeholder, since the point of the tool is a clean break, not a pause you can talk yourself out of the next morning.

If you find yourself wanting to request an exclusion and also wanting a way around it, that itself is worth noticing. It's usually the clearest sign the break is needed more than the flexibility.

Recognising the signs before pokies stop being fun

Problem gambling rarely announces itself. It tends to show up as small shifts in behaviour that are easy to explain away individually, and only look significant in hindsight.

• Chasing losses by depositing again to "get back to even" rather than to enjoy the game.
• Spending longer or more than planned, then feeling uneasy rather than satisfied afterward.
• Hiding deposits, balances or time spent playing from a partner, family or friends.
• Using pokies money set aside for bills, rent or other essentials.
• Feeling irritable, anxious or low when not playing, and relieved only once you're back at it.
• Borrowing money or selling things to fund a deposit.

None of these need to be extreme to matter. A single item on this list, noticed early and acted on, is far easier to address than a pattern that's had months to settle in. If any of it sounds familiar, that's the moment to use a limit or a reality check, not the moment to wait and see.

Friends and family often notice these shifts before the player does. If someone close to you has raised a concern about your play, it's worth taking that seriously even if it doesn't match how you see it yourself.

Getting help locally, confidentially and at no cost

Support exists outside of any casino account, and reaching out to it doesn't require you to close anything first or explain yourself to us.

Gambling Help Online is staffed by trained counsellors who deal specifically with gambling, not general wellbeing, so the conversation stays focused on practical next steps. Calls and online chat are confidential, and you don't need to give any details about which site you play on.

If the concern is about someone else's gambling rather than your own, the same service takes calls from family members and friends. You're not required to be the one with the account to reach out.

Frequently asked questions

How quickly does a deposit limit take effect once I set it?

A new or lowered deposit limit applies immediately once confirmed in your account settings. Raising an existing limit to a higher figure involves a short cooling-off period before the increase takes effect, which gives you time to reconsider.

Can I still withdraw money after requesting self-exclusion?

Yes. Any balance in your account at the time of exclusion remains yours, and withdrawal requests continue to be processed under the standard verification checks that apply to every payout.

Is there a minimum age to use the responsible gambling tools?

The tools exist for account holders, and holding an account requires you to be 18 or older. There's no separate minimum for using limits or self-exclusion beyond the age requirement to play at all.

Does Gambling Help Online cost anything to call?

No. Gambling Help Online on 1800 858 858 is a free, confidential service available around the clock, and speaking with a counsellor doesn't require any details about which casino or platform you use.

What should I do if a loved one shows signs of problem gambling?

Raise it with them directly and calmly, and consider contacting Gambling Help Online yourself for guidance, since the service also supports family members and friends, not only the person gambling.